OVME MEMBERSHIP AGREEMENT

OVME MEMBERSHIP AGREEMENT

This OVME Membership Agreement (“Agreement”) is made by and between OVME and you (the “Member”). As part of any of OVME’s membership programs, you are entitled to various benefits, which are applicable based on the membership purchased. Membership is voluntary and contingent on the payment of a monthly fee or other payment terms that may be established by OVME, and subject to the cancellation terms included in this Agreement.

Membership Fees and Membership Levels/Benefits

Your membership level and membership fee will be charged in accordance with the terms of the applicable OVME membership, and unless a specific membership has different payment terms (i.e., membership/treatment program payments, etc), the fees will be charged monthly in advance. Applicable membership fees, membership benefits/services and any minimum monthly period membership commitments applicable to your membership (i.e., a studio membership with a three month minimum membership commitment) shall be as set forth from time-to-time at the OVME membership program landing page on the OVME website at https://ovme.com/membership/ or at such other OVME membership program landing page(s) for programs that OVME may offer from time-to-time on its website. Membership terms may also be provided via an email confirmation to Member by OVME or accepted by Member via electronic confirmation in studio.

I hereby authorize OVME to charge my credit card provided at the time of my membership (or such valid credit card that I provide to OVME subsequent to my enrollment as a Member) in lieu of presenting it for any services, retail items, or memberships upon my request. I understand that if I am enrolled in a monthly membership program, my monthly membership fees will be charged monthly in advance, with the first monthly payment due on the date of enrollment as a member and then on that same day in each successive month (i.e., if member enrolls on the 15th of the month, monthly charges will occur on the 15th of each month, or the first banking day of each month if that day is a weekend or bank holiday). Membership fees for treatment program memberships (i.e., peptides or other special treatment programs) will be payable on terms established by OVME for that specific program.

Membership Terms and Conditions

Pricing Changes:  OVME reserves the right to change its pricing and the benefits associated with membership at any time. OVME will give you 30 days advance written notice of any change in the pricing or benefits for its monthly membership programs. Pricing for treatment program memberships will not be subject to change, unless as otherwise provided in the treatment program terms at the time of purchase.  Notices may be given by email, posted in studio or may otherwise be announced on the applicable OVME membership program landing page on the OVME website.

No-Show Policy: SAME DAY “no-shows” or appointment cancellations that occur within 24 hours of an appointment will be charged a no-show/cancellation fee specified by OVME in its sole discretion – applicable no-show/cancellation fees will be indicated at the time of booking or per stated OVME policy which may be posted in studio or on the applicable OVME membership program landing page on the OVME website. If you cancel prior to the scheduled date of an appointment, there will be no fee charged.

Transferability and Cancellation: This membership is not negotiable, transferable, or cancelable except as otherwise provided herein. A request to cancel by the Member may be given at any time, provided that OVME will not provide any refunds with respect to membership fees paid with respect to periods ending after notice of cancellation is given and any unpaid amounts will be charged to your credit card on file with OVME. If a membership program has a minimum commitment period (i.e., more than one month minimum), your membership is not cancellable until that monthly minimum period membership commitment has expired. For any monthly studio membership cancellation request, your cancellation requires 30 days’ notice prior to the day of the month that your membership was originally effective. For example, if your monthly studio membership enrollment was the 15th of the month, then you must give notice on or prior to the 15th day of the prior month in order for the cancellation to be effective on the 14th of the following month. If you provide less than 30 days’ notice prior to the day that is your monthly enrollment date, the cancellation will be effective as that date in the next month. For example, if your enrollment date is April 15th and you provide notice to cancel on October 15th, your cancellation will be effective as of November 14th. However, if you cancel on October 28th, then your effective cancellation date would be December 14th. Please note that fees shall be payable by you through the effective date of cancellation. Cancellation of any treatment program memberships will not be effective until the minimum commitment period has expired.

To request a cancellation of your membership, you may (a) make your request in person to the Studio Manager/Regional Manager (or their designee) at the OVME studio where you receive services; (b) mail written notice of your cancellation request to 3535 Piedmont Road NE, Building Fourteen, Suite 450, Atlanta, GA 30305 (Attention: MEMBERSHIP CANCELLATION REQUESTS); or (c) email cancellation request to OVME Consumer Excellence team at hello@ovme.com If you: (a) make your request in person at the studio, you must also send an email cancellation request so that OVME has a written record of your request; (b) deliver your cancellation request via an email to hello@ovme.com you must indicate “MEMBERSHIP CANCELLATION REQUEST” in the subject line and be sure to get an email response from OVME acknowledging the request, or (c) mail your cancellation request, be sure to get a signed statement or return email confirmation from OVME acknowledging receipt of your cancellation request. Once a cancellation is processed, OVME will send confirmation of the cancellation and cancellation effective date.

Monthly Studio Membership Hold Election by Member: At any time after the completion of any minimum commitment period for a monthly studio membership, you may elect to place your membership on hold without canceling for a period of up to three (3) consecutive months on one (1) occasion in any twelve (12) month rolling calendar period. If you elect to place your membership on hold under these terms, you will be required to pay fee of $25 per month for a membership hold. To request a membership hold, you must email your membership hold request to the OVME Consumer Excellence team at hello@ovme.com Upon conclusion of the membership hold period, your membership will resume its full membership status and your regular monthly membership billings will resume. If you wish to cancel your membership, you must follow the cancellation procedures set forth above in these terms.

Termination by OVME: OVME reserves the right to terminate or refuse to renew your Agreement for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history. OVME reserves the right to collect at any time any delinquent or outstanding balance(s) that has not been paid for any services provided or monthly payments owed.

Updated Information: For purposes of identification and billing, you agree to provide OVME with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify OVME promptly of any changes in your information, including your payment data.

Entire Agreement: You, as the Member, and OVME acknowledge that this Agreement constitutes the entire agreement with respect to the benefits, terms and conditions associated with an OVME membership. Nothing herein affects or modifies the separate terms and conditions of service which govern the services provided to you by the OVME, including any consents to receive treatment and services by OVME professionals. You acknowledge that you have read and understood the terms and conditions of this Agreement and agree to be bound by such terms and conditions.

Jurisdiction: To the full extent permissible by law, for purposes of any dispute arising out of this Agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the courts located in the county and state in which services are provided to member by OVME and to the application of the state law where such services are provided.

NOTICE: We are hereby informing you that should you choose to pay for any part of your membership in advance, be aware that you are paying for future services and may be risking loss of your money in the event OVME ceases to conduct business in the location where you primarily receive services, or at all. OVME does not post a bond, and no other protections may be provided to you should you choose to pay in advance.

I affirm that I am of legal age and am freely entering into this Agreement. I have read this form and fully understand that by agreeing to the terms of this Agreement.

 

Consumer’s Right of Cancellation during cooling period (3 days after accepting terms): You may cancel this Agreement without any penalty or obligation within 3 business days from the above date, and receive a full refund of all payments made to OVME. You may also cancel this Agreement if upon a doctor’s order you cannot physically receive the services, or you may cancel the Agreement if the services cease to be offered as stated in the Agreement. If you cancel the Agreement for either of these reasons, OVME may keep only a portion of the contract price equal to a pro rata portion of the total price representing the proportion of services you used or completed, plus the cost to OVME of any related goods which you have consumed or retained. This contract or note is the future consumer services and puts all assignees on notice of the consumer’s right to cancel under Chapter 2-18, F.A.C.

This Agreement shall be enforceable by OVME, LLC and its parent companies, subsidiaries, and affiliates, including the legal entity that controls the studio with which the Member has entered into this Agreement.

I UNDERSTAND AND AGREE TO COMPLY IN FULL WITH THE TERMS AND CONDITIONS STATED IN THIS AGREEMENT. I AGREE THAT MY ACCEPTANCE OF THESE TERMS BY ELECTRONIC MEANS SHALL BE FULLY BINDING ON ME.